The Renfrew Center

1-800-Renfrew

First in Eating Disorders

The Renfrew Centers provide clinical excellence within a nurturing
environment—empowering women to change their lives.

FAQs

My loved one is ready for treatment. What’s the next step?

A confidential phone conversation with one of our Program Information Coordinators is the best and most accurate way to address your questions or concerns and begin the process of getting your loved one the treatment she needs. 

Our Program Information Department can be reached directly by calling 1-800-RENFREW. If you are calling outside of business hours, you can leave a confidential message and a Program Information Coordinator will return your call directly the following business day. 

All calls are handled in a confidential manner. If you request a confidential message, a Program Information Coordinator will call, identify themselves by first name and city only and will leave you the contact telephone for a return call. The Renfrew Center will not be identified on your answering machine or voicemail. 

How will I be involved in my loved one’s care at Renfrew?

You will be involved in family therapy with your loved one. The amount of time spent in family therapy will depend on her level of care and location. 

The Renfrew Center also offers Multi-Family Groups which are open to the public and attended by current, former and prospective patients, as well as their friends, partners and family members. These sessions are led by an experienced therapist who emphasizes the healing power of family and other key relationships in the process of their loved one’s recovery. The open discussion focuses on the influence of family communication styles and roles in eating disorder treatment. 

Family Retreat Weekends are also offered for family and friends of our current residents. During the retreat, you will learn how to play an integral role in the recovery process through educational and interactive workshops led by our clinical staff. By gaining a greater understanding of eating disorders and meeting and interacting with other families, you may be better able to provide the support and empathy your loved one needs as she courageously pursues recovery.

How can I get my loved one into treatment if they don’t want to go?

The Renfrew Center only treats voluntary patients. If your loved one is being treated by an outpatient team and/or medical specialist, then try to collaborate with them regarding the best route for treatment. If she is not willing to voluntarily commit to treatment and is deemed a threat to self because she is not eating, then you may want to consider an involuntary hospitalization. You should take her to the closest emergency room for an evaluation and treatment.

What help will be provided to my loved one after they leave Renfrew?

Our commitment to our patients does not stop at discharge. Within the first few days at Renfrew, patients are assigned an Aftercare Coordinator who will meet with her throughout her stay. The Aftercare Coordinator works with the patient and her treatment team to develop next steps following discharge.

After leaving Renfrew, our goal is to help patients stay committed to recovery. By offering an extensive array of aftercare services and resources. Renfrew provides a community of support without borders.

How extensive is the education component for students participating in Renfrew’s programs?

Renfrew employs an education coordinator who coordinates with the school, parents and treatment team to help balance the priorities of education versus treatment.

Most schools will provide special accommodations for patients in our Day Treatment Program (DTP). Please contact the school’s guidance counselor and provide them with authorization to speak to the case manager at Renfrew. We will help establish an educational plan to cover the duration of your loved one’s stay in the DTP.  

What should I do if I’m worried that someone I know may be suffering from an eating disorder but I am unsure if they actually are?

Take a look at Renfrew’s Signs and Symptoms of an Eating Disorder and How to Reach Out to a Loved One About an Eating Disorder flyers.